Case Studies

Case Studies

Following are examples of MDS Amiba cloud deployments exceeding customer expectations.
 
Medtel Hosted Communications and Integrated IVR Systems Give Independent Pharmacies a Competitive Advantage.
Jack’s Discount Drugs (Midland City), a locally owned and operated pharmacy in Midland City, Alabama, USA, utilizes Medtel Communications’ hosted communication solution, M-Cloud PBX, as their voice communications platform. M-Cloud is the Medtel brand name for Amiba Cloud.

M-Cloud seamlessly interfaces with voiceTech’s Fusion, a cloud-based IVR system. With a commitment to patient care and health as their number one priority, having a feature-rich and reliable communication system is a great benefit to Jack’s Discount Drugs.

Jack's Drugs logo Bill Dixon, owner of Jack’s Drugs, said “Connecting Medtel’s M-Cloud PBX hosted phone system was painless. We have five of their Executive Phones installed and are currently saving $650-$700 per month using this new technology. Medtel worked behind the scenes with voiceTech to interface with Fusion and the system works great! Since the installation we have been able to focus our time and most importantly our commitment to our patients. “We fill over 700 prescriptions per week and telecommunications automation is key to our success”.

The future of telecommunications technology that Medtel Communications and voiceTech installed at Jack’s Discount Drugs provides an excellent example of the features, advantages and benefits of a reliable hosted communication network.

Magnet Salesforce integration gives leading property management company the edge.
Petra Property Management, Ireland's leading property management company, runs on Magnet Voice, the Magnet brand name for Amiba Cloud.

Linking Amiba Cloud to Petra’s CRM and accounts package has been a game-changer for Petra. When a customer phones in, Petra can see if there is a service charge outstanding and the amount. This is important for the organisation, because services are dependent on charges being paid. So, if they see an outstanding amount, they can immediately bring it to the attention of the customer. This feature empowers the staff enormously, by giving them all the information at their fingertips.

Joe Mason, Director of Petra Property Management, said “People can’t believe there is such a system that can link a caller and an outstanding amount. We tell them that it’s a cloud based system and we include Magnet’s logo in our presentations. Indirectly, it wins us new business, because it shows the types of efficient operations we have in place.”

Petra Property Management logo “The click to dial facility is fantastic. Before we took on Magnet we measured it, and between lifting up the phone, dialling and waiting for a response it took 14 seconds. Now we simply highlight the number to dial; we can walk around or do whatever we like while the call is coming through. So if you multiply the number of calls: 50 calls per person multiplied by 10 people per day… the actual saving is equal to, if not better than, the cost of the new Magnet system.” added Joe Mason

Dronne et Belle local government Thirty One French Communities on One cloud.
Dronne et Belle local government in the Dordogne serves 31 dispersed rural communes. They need secure and cost effective voice communications covering all locations with high mobility and remote working.

Communes Dronne et Belle selected the MDS Amiba/Tiptel cloud Unified Communications platform, which is marketed by Périgueux-based DMC Bureautique, as Octopus Business Cloud PBX.

Romain Lasvergnas, DMC Bureautique CTO, said “The platform is ideally suited to servicing multiple locations and allows the consolidation of voice traffic from remote sites onto a single SIP account. This eliminates individual telephone lines to many locations leading to very significant cost savings.”

French log-in page The 75 users have access to full mobility and presence status inside and outside the office with iPhone and Android apps bringing desktop functionality to the smartphone. All incoming calls are centralised and distributed to the service providers by two operators with seamless free internal calls between sites and cost effective consolidation of outgoing calls on a single SIP account.

The system is installed and maintained by DMC Bureautique from its remote maintenance centre in Périgueux. This means that any changes, moves or additions can be implemented without site visits.
Dubline Dutch web site Smart phone app for the Dutch sole trader
Dubline on iOSFrictionless deployment from the Dubline web site means that sole traders and micro businesses in Holland can add a fixed line, geographic number to their smart phone in minutes..

"By working with a leading technology partner like MDS Amiba, we can focus on marketing and sales in the Dutch market" says Robert-Jan Vermeulen of Dubline.

Click here for details of the Dubline offering.
Borough taxis, Dublin Dublin taxis run more smoothly on the Cloud
Borough Taxis in Dublin relies on the MDS Amiba cloud pbx, contact centre and mobile apps to keep the cab fleet moving. In 2013 they decided to move to a cloud based vehicle despatch system and they needed a voice communications platform to match.

Sean McGovern, Borough MD, says "The changeover was seamless and the tight integration with the cloud based iCabbi despatch system allowed the instant identification of regular clients and their locations as they call. This helps the whole operation to run more efficiently.”

Other taxi companies have come to realise the benefits and the reliability of the MDS Amiba cloud based contact centre for large volumes of critical calls – including VIP Taxis and Southside taxis in Dublin and Streetcar Taxis in Liverpool. The call queuing and live wall board displays enable these companies to respond quickly to surges in call volumes.
Wrights Traditional business demands latest communications solutions.
Wrights of Marino, Ireland's one hundred year old fish retailing, processing and distribution business, uses the latest in communications technology to progress orders from restaurants throughout the country.

Wrights slogan “The combination of virtually unlimited message storage capacity and smart phone apps allows the directors get through a lot of early morning work from home.” says Jonathan Wright.

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